Terms & Conditions

GENERAL TERMS & CONDITIONS

  • Bed & Breakfast rates include VAT.
  • Self-catering rates include VAT but no other meals or extras.
  • We accept VISA and MASTERCARD.Strictly a NON-SMOKING establishment (smoking only permitted outdoors) – guests found smoking indoors will be liable for the professional cleaning costs of R1000.00 those areas and any damage to Bokamoso property.
  • No pets/animals allowed.
  • For your security and safety, kindly ensure that doors are locked at all times, when you leave the room.
  • Guests are not allowed to remove or disturb any trees, wood or ornaments.
  • Braais and Barbeques are allowed in designated areas only.
  • Do not remove any item from your rooms
  • ONLY those persons booked and confirmed are permitted to use the accommodation and facilities, any other guests/visitors by prior arrangement with Management only.
  • Any guests who stay over and have not booked, will be charged in full
  • Dietary requirements will gladly be accommodated if advised in advance (B&B only)
  • Lunches and dinner to be booked at least 72 hours in advance (B&B only)
  • Breakfast service : 07h00 – 10h00 only.
  • No room service meals are available
  • We are fully licenced and hold a liquor licence

CHILDREN

Children over 12 years should stay in their own room.

BOOKING INFORMATION REQUIRED

We will not confirm any reservations without the following:

  • Full names of guest(s).
  • Contact telephone number for guest(s).
  • Approximate time of arrival.
  • Any dietary restrictions.
  • 50% Deposit for the booking.

CHECK-IN / CHECK-OUT

Check-in: 14h00
Check-out: 10h00

Earlier check-in /later check-out by prior arrangement and subject to availability and discretion of Management

A late check-out of R200 per hour will be charged for guests checking-out after 10h00 .Please advise us of your expected arrival time so that we can ensure there is someone here to meet you.

ID or passport upon arrival and check-in will be required.

A Refundable Breakage fee of R500 is required upon arrival and check-in. This fee will be refunded upon checkout.

DEPOSIT & PAYMENT

All bookings required to be in writing.
In order to secure the booking, a deposit of 50% of the total cost of the reservation is required within 48 hours of the booking being made.
Should we not have received a copy of the deposit slip/proof of payment within this time, the reservation will be automatically released and a new enquiry will need to be submitted.
The responsibility of forwarding the proof of payment lies with the guest.
Once the proof of payment has been received, the booking is considered confirmed and will be subject to our cancellation policy as per below.

CANCELLATION POLICY

Please note our cancellation policy which will be strictly enforced: 0 – 5 days and “no-shows”, full cost of accommodation

6 – 10 days, 50% total cost of accommodation

11 – 14 days, 25% total cost of accommodation

Exceptions will only be made under special and unique circumstances and at the discretion of management

Management reserves the right to add, alter and amend any terms, conditions and rules. Bokamoso Lodge does not accept liability for any errors or omissions and reserves the right to change information published at any time and without notice.

Bokamoso Lodge does not accept liability for any errors or omissions and reserves the right to change information published at any time and without notice.